Essa delete my account

 

How to Delete Your Account in Essa Market App

🎯 Method 1: Through App Settings (Recommended)

Step-by-Step Guide:

  1. Open Essa Market App
  • Launch the app on your device
  • Make sure you are logged in
  1. Navigate to Profile
  • Tap on the Profile tab at the bottom
  • You'll see your profile information
  1. Access Settings
  • Tap on "Settings" button in your profile
  • This will open the Settings screen
  1. Find Delete Account Option
  • Scroll down to "Account Settings" section
  • Look for "Delete Account" option (red button)
  1. Confirm Deletion
  • Tap on "Delete Account"
  • Read the warning message carefully
  • Select a reason for deletion (optional)
  • Type "DELETE" in the confirmation box
  • Tap "Delete My Account"
  1. Complete Process
  • Your account will be deleted immediately
  • You'll be redirected to the login screen

🎯 Method 2: Contact Support (Alternative)

If you can't access the app:

  1. Email Support
  • Send email to: Mohsin.ishfaq.raja@gmail.com
  • Subject: "Account Deletion Request"
  • Include your registered email address
  1. Provide Information
  • Your full name
  • Registered email address
  • Reason for deletion (optional)
  • Confirmation that you want to delete your account
  1. Processing Time
  • We'll process your request within 24-48 hours
  • You'll receive confirmation email

🗑️ What Data Gets Deleted

✅ Immediately Deleted:

  • User Profile - Name, email, phone number
  • Product Listings - All your posted ads
  • Product Images - All uploaded photos
  • Chat Messages - All conversation history
  • Account Settings - Preferences and configurations

⏰ Deletion Timeline:

  • Immediate - Profile and app data
  • 30 Days - Complete removal from servers
  • 90 Days - Backup data purged

🔒 Data Retention:

  • Legal Requirements - Some data may be kept for legal compliance
  • Analytics - Anonymous usage statistics (no personal info)
  • Support Records - Customer service interactions (if any)

⚠️ Important Warnings

🚨 Before Deleting:

  • Backup Important Data - Save any important information
  • Cancel Active Listings - Remove or complete your ads
  • Inform Contacts - Let people know you're leaving
  • Download Data - Export any data you want to keep

🔒 Security Note:

  • Recent Login Required - You may need to log out and log in again
  • Password Reset - Ensure you can access your account

🆘 Troubleshooting

❌ Common Issues:

"Requires Recent Login" Error:

  1. Log out from the app
  1. Log in again with your credentials
  1. Try deleting your account again

"Account Not Found" Error:

  1. Check email - Make sure you're using the correct email
  1. Verify login - Ensure you're logged in properly
  1. Contact support - If problem persists

App Crashes During Deletion:

  1. Restart app - Close and reopen the app
  1. Check internet - Ensure stable connection
  1. Try again - Repeat the deletion process

📞 Support Information

📧 Contact Details:

  • Email: Mohsin.ishfaq.raja@gmail.com
  • Response Time: 24-48 hours
  • Language: English, Urdu

🕒 Business Hours:

  • Monday - Friday: 9:00 AM - 6:00 PM (PKT)
  • Saturday: 10:00 AM - 4:00 PM (PKT)
  • Sunday: Closed

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